Refund Policy

As we always adhere to the product concept of "what you see is what you get", we strive to ensure and meet the following requirements:

1. Every product you see on our official channels will be highly consistent with the product you actually receive;

2. For hygiene reasons, we are unable to process exchanges or returns if you simply change your mind or wish to request a different style or size;

3. We recommend that you carefully review your order before completing your purchase and select the appropriate size based on our size guide;

4. Although this situation is rare, if the product you received is indeed defective or we have been negligent, please contact us immediately. We promise to deal with such issues urgently and carefully and handle them on a case-by-case basis to ensure your complete satisfaction;

 

Thank you very much for choosing and trusting Veloura. We value your trust and are committed to enhancing your beauty. If you have any further questions or need assistance, please feel free to contact us and we will be happy to assist you throughout the entire process.