Refund Policy

In line with our consistent “What You See is What You Get” product philosophy, we make every effort to ensure and meet the following:

• Every item you see on our official channels will closely match the product you receive.

• For hygiene reasons, we are unable to process exchanges or returns if you simply change your mind or wish for a different style or size.

• We recommend carefully reviewing your order before completing your purchase and selecting the appropriate size based on our size guide.

• While this is rare, if the product you receive is defective or if there has been an oversight on our part, please contact us immediately. We promise to handle such issues urgently and with care, addressing them on a case-by-case basis to ensure your full satisfaction.

Thank you very much for choosing and trusting Veloura. We highly value your trust in us and are committed to enhancing your sense of beauty. If you have any further questions or need assistance, please feel free to reach out to us. We are here to help you every step of the way